Return & Refund Policy

The request window

Email service@corvessia.com within 30 days after you receive your order to request a return. Include your order number, the item and reason for the request. Contact us before sending a parcel so we can provide instructions and identify the return correctly.

Change-of-mind return condition

For a voluntary change-of-mind return, keep the item unused, complete and in its original condition, with supplied accessories and packaging where available. Provide proof of purchase. We will assess the request fairly, and any legal right to inspect goods or return defective goods takes precedence over these voluntary-policy conditions.

How to return

• Email your request and wait for instructions.
• Pack the item securely and include the order number.
• Send it to the company return address below using a traceable service.
• Keep the carrier receipt and tracking number until the case is closed.

Return address

Units 118, 119, and 120, Level -1, No. 58 Tidu Street, Jinjiang District, Chengdu City, Sichuan Province, China.

This address is in China. Consider the cost of international return postage before a change-of-mind purchase or return. Do not send to the Hong Kong business contact address unless we expressly give different case-specific instructions.

Who pays return postage

For a personal-preference or change-of-mind return, the buyer pays return shipping. For damaged, defective or incorrectly supplied items, contact us first; we will review the situation and explain the appropriate remedy and postage arrangements. We do not require a customer to bear costs contrary to applicable law.

Damaged or incorrect items

Report the issue as soon as reasonably possible, with photographs when useful. Preserve the product, parcel and labels. Do not attempt repairs that could make the investigation difficult. A statutory defect claim is not limited solely by the voluntary 30-day return window.

Inspection and refund timing

Within 10 business days after receiving the return, we aim to inspect it and process an approved refund. Refunds are sent to the original payment method. Bank or payment-provider posting times are additional. If the return is not approved, we will explain why and discuss the next step. Original shipping charges are handled in accordance with the reason for return and applicable law; we do not promise that every delivery charge is refundable.

Exchanges and cancellations

Contact us to discuss an exchange; availability is not guaranteed and we will explain whether a return and new order is needed. Cancellation requests should be sent immediately. A dispatched order may need to follow this return process. See Cancellation Policy for details.

Consumer rights

Nothing in this policy excludes rights or remedies that cannot legally be excluded, including rights relating to faulty goods, incorrect supply and legally required refunds. Where mandatory law provides a different deadline or remedy, that requirement applies.