Cancellation Policy
Request a change promptly so we can check the order’s fulfillment stage.
How to request cancellation
Email service@corvessia.com as soon as possible with the order number and the email used at checkout. State clearly whether you want to cancel the full order or a particular item. Do not place a replacement order until you understand whether the first request can be stopped.
Before dispatch
We will check the preparation and fulfillment status. A request does not mean the order is canceled until we confirm it. We may be unable to stop work or handover that has already progressed, but will explain the available options. We do not charge an undisclosed cancellation fee.
After dispatch
A parcel already in transit usually cannot be canceled through the store. Contact us to discuss the situation and the return process. Do not simply refuse delivery without instructions, because carrier handling and tracking may become unclear. Applicable legal cancellation rights remain unaffected.
Refunds for a confirmed cancellation
If we confirm cancellation of a paid order or cannot supply an item, we will arrange the appropriate refund to the original payment method and explain the processing status. Bank or provider posting time is additional. For returned goods, the inspection and refund window is stated in the Return Policy.
Changes to details
For an address or item change, provide the exact correction. We will not substitute a materially different product without your agreement. If the change cannot be made, we will explain the next step. This policy is read together with our Shipping Policy, Return Policy and Terms of Service.