Order Support

Check your confirmation

Use your order-confirmation email and order-status link to review the order details. Check your spam folder if you cannot find the message. Do not share a private order-status link publicly.

Send the information we need

• Order number and the email used at checkout.
• A brief description of the request.
• Tracking number for a shipping concern.
• Photos of the item and packaging for damage or an incorrect item, when useful.

Understand tracking events

A tracking label can appear before the carrier receives the parcel. Carrier transport begins after dispatch, separately from the 5–10-business-day preparation window. If scans stop or the planning window has passed, email us so we can review the shipment.

Changes and returns

For an address change or cancellation, contact us promptly. For a return, email within 30 days after delivery before shipping the item. The Return Policy explains the company return address in China and postage responsibilities.

Keep your information safe

We do not need your account password, full payment-card number or bank-login details to investigate an order. Use our published support email for communications. If a message claiming to be from the store asks for these details, contact us through the email listed on this website.